Frequently asked questions
Are your products handmade?
Yes! Every single piece at Aerisyn is handcrafted by the founder ( Sumesh Kumari) using premium quality concrete powder and hand-painted with love. No two pieces are exactly alike, which makes each one special and unique.
What material do you use?
We use premium quality concrete powder to create all our pieces. It's durable, has a beautiful finish, and gives each item that solid, quality feel.
Are the trays food-safe?
Yes! The coating we use on all our pieces is food-grade and completely safe. However, these are decor trays (not plates), so we recommend using them for dry foods like cookies, snacks, crackers, or candy , or simply as beautiful decor pieces. Please don't use them for full meals or wet foods.
Can I use the kettles for actual tea or drinks?
No, the decor kettles are for decorative purposes only. There's no working spout, and they're not meant to hold liquids or food. But they're perfect for holding small accessories or just sitting pretty on your shelf!
Will my item look exactly like the photo?
Your item will have the same design and vibe as shown in the photos, but since everything is handmade, there will be slight variations. This is what makes your piece uniquely yours! Colors may also vary slightly due to screen settings. For marble patterns specifically, each one is completely unique.
Why do marble patterns look different in every piece?
Marble patterns are created by hand, and the swirls form naturally and differently every single time. No two marble pieces will ever be exactly the same – and that's the magic of it!
Are your products heavy?
They have a solid, quality feel but aren't too heavy. Just the right weight to stay in place without being a burden – sturdy enough to feel premium, light enough to move around easily.
Are your products fragile?
While concrete is very durable, our products are fragile in nature – similar to ceramic articles. They can break if dropped from a height or handled roughly. With careful handling, they'll last you for the long run. Think of them as beautiful, functional decor that deserves gentle care.
Are they durable for long-term use?
Absolutely! Since they're made from concrete, they're very durable. With proper care and gentle handling (no dropping from heights!), these pieces will stay beautiful and functional for years.
Are they waterproof?
Yes, 100% waterproof and stain-proof! Our sealing process ensures your pieces are protected from water and stains.
What's the texture and finish like?
Our products have a glossy look with a glass-like finish that's smooth to the touch. It's that premium, polished aesthetic that makes each piece feel special.
Can I use them outdoors?
Our products are perfect for indoor use. We recommend keeping them indoors to maintain their beauty and longevity.
Do the products have any odor?
No, nothing at all! They're completely odor-free and ready to use right out of the box.
How do I clean and care for my Aerisyn products?
Simply wipe clean with a damp cloth when needed. Since they're waterproof and stain-proof, cleaning is easy! Avoid harsh chemicals or abrasive cleaners. Handle with care, and they'll stay beautiful for years.
